Our Lady Of The Valley

Our Lady of the Valley has received a mix of reviews from residents and their families. Many have praised the facility for its cleanliness, pleasant atmosphere, and the quality of care provided by the staff. The food has been described as good, and the staff at all levels as friendly, helpful, and responsive. Several reviewers highlighted the positive impact of the facility on their loved ones, noting improvements in their quality of life and participation in activities.

However, there have been some negative experiences reported as well. Concerns were raised about the quality of the food, with one reviewer describing it as "nearly inedible." There were also complaints about the professionalism and training of the staff, with some alleging that the care provided was not up to standard. Issues with management and the fulfillment of promises were mentioned, including delays in medication administration and a lack of compassion in handling sensitive situations.

Despite these criticisms, many reviews express satisfaction with the facility, mentioning the great staff, clean environment, and the sense of community. Some reviewers have even expressed a desire to live there themselves, praising the facility as the best senior living option in the Valley. Employees have also shared positive experiences, highlighting the teamwork and the rewarding nature of their work.

In summary, while Our Lady of the Valley has received commendation for its atmosphere, staff, and impact on residents' lives, there are areas where improvement is needed, particularly in communication, staff training, and the handling of sensitive situations.