Ouachita Healthcare And Rehabilitation Center

Negative Reviews:

• Administration often does not return phone calls.
• Staff described as unprofessional and uncaring, with reports of mistreatment.
• Food quality is poor and usually not served hot.
• Visitation restrictions and lack of communication about patient care and belongings.
• Reports of neglect, especially for patients unable to advocate for themselves.
• Medication errors, including unnecessary medication leading to adverse outcomes.
• Facility cleanliness and maintenance issues mentioned, including water damage and dirty floors.
• Some staff members are on their phones and show annoyance when asked to assist patients.
• Complaints about the handling of COVID-19, including lack of communication and improper patient placement.

Positive Reviews:

• A few reviewers found the facility clean and the staff nice.
• Some areas, especially outdoors, are very clean, and the environment is quiet.
• One reviewer had a good experience with therapy services.
• Ouachita Rehab received a specific positive mention for being the best rehabilitation center in North Louisiana.

Mixed Reviews:

• Some reviewers appreciated the facility's cleanliness and professional staff, while others had significantly negative experiences.
• Visitation restrictions during COVID-19 were understood but still hard on families.
• Wi-Fi quality was mentioned as needing improvement for patient device use.