Otterbein Franklin Seniorlife Comm Res & Com Care

Many reviews highlight the great care, community, and welcoming atmosphere at Otterbein Franklin, with specific praise for the food service staff, nurse managers, and the overall cleanliness of the facility. Residents and their families have shared positive experiences, noting the caring staff, variety of activities, and the sense of security and belonging they feel. The community is described as accommodating, with a range of living options from independent homes to assisted living and memory care units.

However, there are significant concerns raised by some reviewers regarding the level of care and responsiveness. Issues include unreturned calls, perceived neglect, and dissatisfaction with management and the quality of care provided. One review specifically mentions a severe health incident due to what they describe as negligent care. There are also criticisms about the facility's policies on meals and visitation, as well as the condition of the rooms.

On the positive side, employees express pride in their work and the community they serve, highlighting the supportive environment and the opportunity to make a difference in residents' lives. The facility is praised for its cleanliness, the quality of its food, and the range of activities available to residents. Families of residents have shared heartfelt testimonials about the excellent care and attention their loved ones received, contributing to a sense of well-being and community.

Despite the mixed reviews, many families and staff members consider Otterbein Franklin a wonderful place to live and work, citing the caring atmosphere, clean environment, and the variety of services and activities that enrich the lives of its residents.