Orem Rehabilitation & Skilled Nursing

Many reviews highlight the professionalism, kindness, and attentiveness of the staff, including CNAs, RNs, therapists, and housekeeping, contributing significantly to the recovery and rehabilitation of residents. Therapists are noted for their challenging and effective approaches, helping residents make major progress, including regaining the ability to walk and perform basic functions. The facility is praised for its cleanliness, large rooms, and engaging programs that keep residents involved.

However, there are several concerning reports about the facility's care quality and management. Some reviews describe instances of neglect, such as residents not being changed or bathed, leading to UTIs and bedsores, and being left in their own waste. Complaints include lost paperwork, unreturned calls, inadequate discharge planning, and a lack of responsiveness to residents' needs. The facility's environment is criticized by some as being akin to a "cheap motel," and there are reports of staff being inattentive, spending time on their phones instead of caring for residents.

Despite these issues, there are positive comments about the facility's amenities, such as a zero-gravity treadmill for physical therapy, and the kindness of the staff. Some residents report feeling well-cared for, noting that most staff members are courteous and that the food is better than average for a rehab facility. However, the inconsistency in care and organizational issues are significant concerns for many reviewers.

In summary, while there are instances of excellent care and rehabilitation success, significant improvements in staff responsiveness, cleanliness, and overall management are needed to address the concerns raised by some residents and their families.