Orchid Cove at Clearwater

Negative Reviews:

• One review expressed deep dissatisfaction due to a lack of communication and empathy from the administration following a loved one's death shortly after admission.
• Concerns about the absence of CNAs and overall cleanliness and management were mentioned, suggesting a need for state intervention.
• Issues with professionalism and payment disputes involving an administrator were highlighted by an agency worker.
• Allegations of severe neglect, medication theft by nurses, unreported incidents, and multiple lawsuits were made, advising against sending loved ones to the facility.

Positive Reviews:

• Several reviews praised the facility for its caring and supportive staff, both towards residents and among colleagues.
• The facility was commended for its cleanliness, professional and caring staff, and a calm and comfortable atmosphere.
• Personal experiences of staff members who have grown close to residents and their families, and those who have chosen to become permanent staff members due to their positive experiences were shared.
• Visitors and family members expressed satisfaction with the level of care, the engaging activities available for residents, and the overall positive and friendly environment.
• One review specifically mentioned the joy and peace of mind knowing their loved one was in safe hands, highlighting the staff's genuine care and the facility's cleanliness.

Mixed Feedback:

• While the staff received commendation for their dedication and the positive atmosphere they create, there were calls for corporate investment in updating the facility and equipment to enhance the quality of care.