Orchard Pointe At Surprise

Orchard Pointe has received a mix of reviews from residents and their families. Some highlight the compassionate care, attentive medical help, and the variety of activities and physical therapy options available. The staff, including caregivers and nurses, are praised for going above and beyond to ensure residents are happy and well-cared for. The community is described as clean, with excellent food and a family-like atmosphere where the staff is seen as part of the residents' families.

However, there are significant concerns raised by some reviewers. Issues such as high staff turnover, which affects the stability and consistency of care, have been mentioned. This turnover is seen as a detriment to creating a stable lifestyle for residents who seek familiarity and personalized care. Additionally, there have been instances of poor management and communication, leading to distressing situations for families during already challenging times. One review detailed a particularly negative experience involving allegations of exploitation and a lack of compassion and respect towards the family.

Despite these concerns, many families have had positive experiences, noting the facility's cleanliness, the quality of care, and the personal attention their loved ones receive. The activities director and other staff members are commended for their dedication and for making Orchard Pointe feel like home. Some reviews specifically thank the staff for their loving and attentive care, highlighting instances where the staff's efforts were recognized and appreciated by the families.

Overall, Orchard Pointe at Surprise presents a community with dedicated staff and a range of services and activities for its residents. While many express satisfaction with the care provided, potential residents and their families should consider the mixed reviews, particularly regarding staff turnover and management practices, when making their decision.