Orchard Park

Positive Reviews:

• Facility praised for excellent care, especially in memory care and dementia care.
• Staff described as passionate and wonderful, contributing to a clean environment and great food.
• Many activities available for residents, creating a lively community atmosphere.
• Competitive pricing for the level of care and services provided.
• Exceptional service noted across various staff roles, enhancing residents' quality of life.
• Truewood by Merrill in Clovis received high marks for making the moving-in process easy and providing a sense of belonging and excellent food.
• Some staff members, including management, received special mention for their excellent service and care.

Negative Reviews:

• Unwelcoming behavior by the receptionist, affecting the first impression of the facility.
• Reports of a bed bug infestation not being communicated to residents or properly managed.
• Work environment described as stressful with high drama and low wages for the workload.
• Some residents reportedly suffered due to staff shortages, affecting the quality of care and response times.
• Management team criticized for being unhelpful and difficult to communicate with.

Mixed Reviews:

• While some reviews highlight excellent care and a friendly environment, others point out issues with staff shortages and management.
• One review mentioned a resident's difficult adjustment period but acknowledged the staff's efforts to make them comfortable.