Orchard Park

Positive Reviews:

• Many reviewers express immense gratitude towards the staff at Peregrine for their guidance, genuine concern, and help during difficult times. Residents' progress, both physical and mental, is frequently highlighted, along with their happiness.
• The level of personalized attention and dignity afforded to every resident is praised, with Peregrine being described as exceptional compared to other facilities.
• Several reviews commend the caring, attentive, and knowledgeable staff, noting the positive impact on their loved ones' well-being and the peace of mind it brings to families.
• The facility's cleanliness, maintenance, and the variety of activities available for residents are also points of satisfaction among reviewers.
• The executive director and the staff's efforts in making transitions easy and creating a thriving environment are specifically appreciated.

Negative Reviews:

• Some reviewers report issues with communication and professionalism from the administration, including unresponsiveness, condescending language, and a lack of direct answers regarding the care of their loved ones.
• There are complaints about the facility being understaffed, which affected the level of care provided, including serious allegations of mismanagement of medication and decisions regarding end-of-life care.
• One review expresses frustration with the handling of financial matters and the perceived prioritization of profit over resident care, including charges for services not rendered and issues with the handling of a resident's belongings.

Overall:

While many reviews of Peregrine Senior Living are overwhelmingly positive, praising the staff's care, the facility's environment, and the positive impact on residents, there are significant concerns raised about administration and staffing issues. Prospective residents and their families may want to consider these points and conduct their own thorough evaluation.