Orchard Park

Positive Reviews:

• Staff are described as very kind, with a genuine owner who cares for both residents and employees.
• Food is delicious, with considerate options for special diets including vegetarian and gluten-free.
• Some reviewers note a positive transition for their family members, highlighting the independence offered to residents alongside available assistance.
• Staff are praised for going above and beyond in assisting with personal tasks and showing kindness and patience.
• The community is described as wonderful by some, with staff that truly care for their clients.
• A few reviewers simply state it's a great place to live or express long-term satisfaction working there, feeling like part of a family.

Negative Reviews:

• Concerns are raised about safety, particularly at night with staff found asleep and medication areas left unsecured.
• Some reviewers express dissatisfaction with the level of medical care and communication, citing instances of wrong medication dosages and poor handling of medical issues.
• There are complaints about the owner being overly frugal, affecting the quality of food and medical services.
• One review mentions a lack of responsibility for residents who leave the facility unattended.
• Workplace issues are highlighted, including favoritism due to family hiring, inadequate support from medical aides, and a general lack of professionalism and care for residents.
• There are allegations of racism and poor treatment of residents not close to the staff or medical aides.