Onpointe Transitional Care At Texas Health Presbyt

The reviews for OnPointe Dallas offer a mix of positive and negative experiences. Many reviewers praise the staff for being friendly, diligent, and providing excellent care. They highlight the good therapy staff, the genuine care from directors to nurses, and the positive impact on their recovery or the recovery of their loved ones. Special mentions are made to the nursing care, which is described as going the extra mile, and the facility's ability to make patients and families feel at home.

However, there are critical reviews as well, pointing out significant issues such as long waits for pain medication, lack of timely doctor visits, and concerns about staff being overworked and understaffed. One reviewer expressed dissatisfaction with the management's response to safety concerns and the overall care quality, advising against placing loved ones in the facility.

On the positive side, many reviewers shared stories of successful rehabilitation, mentioning the staff's attentiveness, the quality of therapy received, and the comfortable and clean facilities. They appreciated the efforts of both the medical and custodial personnel in ensuring a pleasant stay. Some reviews specifically thanked the staff for their exceptional care and highlighted the facility's ability to meet specific medical needs and provide comprehensive therapy services.

One area identified for improvement is the food service, which is provided by the hospital and not directly by OnPointe. A reviewer suggested that the management address this issue with the hospital administration to improve the quality of meals provided to patients.

Overall, while many reviews are positive, reflecting on the care and support provided by OnPointe Dallas, there are significant concerns raised about staffing levels, management practices, and specific aspects of patient care that potential clients may want to consider.