Oliver House

Reviews of the senior living facility have been mixed, with some expressing serious concerns and others noting positive experiences. Several reviewers have reported issues with staff behavior, including rudeness, lack of responsiveness, and inappropriate comments. Concerns about resident safety, including unexplained injuries and hazardous facility conditions, have been raised. Additionally, there have been complaints about the quality of care, including medication management and basic needs like food and cleanliness.

On the positive side, some family members have praised the facility for its cleanliness, friendly and helpful staff, and the quality of care provided to their loved ones. The Oliver House, in particular, received commendations for its accommodations and the transition from assisted living to memory care. The facility's environment has been described as family-oriented, with efforts made to accommodate individual needs and preferences, including dietary options.

However, there are also reports of staffing issues, with calls for better training for Nursing Assistants and Medical Technicians. Some reviewers have had to remove their family members from the facility due to concerns over care standards and have noticed health improvements after doing so. Despite some positive feedback about the building and the value provided, there are repeated criticisms regarding the management, food quality, and overall resident experience.

One resident provided a detailed account of their stay, highlighting both strengths and weaknesses. They noted functional call buttons, efforts to ensure residents received meals, and the availability of staff in medical emergencies. However, they also mentioned issues with meal quality, staff availability for non-emergency needs, and the lack of engaging activities. The resident described the living conditions as basic and suggested improvements for privacy and comfort in shared facilities.

In summary, while there are instances of satisfaction with certain aspects of care and accommodation, significant concerns about staff behavior, facility safety, and the quality of resident life persist. Prospective residents and their families may want to consider these reviews carefully and conduct thorough research or visits to make informed decisions.