Old Dominion Rehabilitation and Nursing

The reviews for Old Dominion Rehabilitation and Nursing Home present a mixed picture of the facility, with some reviewers expressing satisfaction and gratitude towards certain staff members and services, while others share experiences of neglect, unprofessionalism, and poor management.

• Several reviewers commend specific staff members for their dedication, professionalism, and care, highlighting positive interactions and the comfort they felt knowing their loved ones were in good hands.
• Positive mentions include the physical therapy team, certain nurses, and administrative staff who were responsive and helpful during the intake process and throughout the stay.
• However, numerous reviews criticize the facility for being short-staffed, unclean, and having unresponsive nurses. There are reports of patients being neglected, not receiving timely assistance, and experiencing rude behavior from the staff.
• Some reviewers report serious concerns such as patients being left unattended for hours, not being properly hydrated or fed, and even instances of patients contracting COVID-19 due to lack of care.
• Communication issues are a recurring theme, with family members struggling to get in touch with their loved ones or the staff, and some reporting being given the runaround when seeking information.
• Despite the negative experiences, there are mentions of improvements and efforts being made to enhance the facility and services, with some reviewers noting a turnaround in their experience over time.

In summary, while there are instances of exemplary care and dedicated staff at Old Dominion Rehabilitation and Nursing Home, the facility also faces significant challenges related to staffing, cleanliness, communication, and overall patient care. Prospective residents and their families should consider these reviews carefully and possibly seek further information or visit the facility themselves before making a decision.