Ocean Isle Operations

Positive Reviews:

• Staff and residents are welcoming, making new residents feel at home.
• Facilities offer the ability for personalization and comfort, such as heating control and decoration.
• Commendations for the caring and dedicated staff across various departments.
• Facility offers a range of living options including Independent Living, Assisted Living, and Memory Care.
• Plenty of activities available to keep residents entertained and social.
• Facility is described as clean, welcoming, and feels like home upon entry.
• Communication from administration is consistent and thorough.
• Staff is praised for treating residents with respect, dignity, and love.

Negative Reviews:

• One review expresses regret over choosing the facility for dementia care, citing a lack of assistance.
• Facility described as dirty, dated, and lacking in sufficient assisted living and memory care options.
• Communication issues reported, including a lack of transparency and information regarding incidents.
• Concerns over the facility's approach to care and the refusal to readmit a resident in need.
• A tour left impressions of a lack of energy and socialization among residents.

Mixed Reviews:

• While many reviews praise the staff and care provided, some express disappointment in specific aspects such as communication and facility management.
• The facility is recommended by several reviewers for its staff and environment, but concerns about care levels and transparency may need consideration.