Ocean Grove Assisted Living & Memory Care

Summary of Reviews:

• There are concerns about financial management, with reports of over $4000 in unused funds not being returned and checks written on closed accounts. Additionally, there are complaints about the quality of care, particularly for memory care residents, including instances of residents being left in unsanitary conditions.
• Some reviews express dissatisfaction with the level of care, noting that the facility meets only the most basic needs of residents. There are also complaints about slow responses to emails and a lack of adequate mental health support for residents with memory impairments.
• On a positive note, many reviews praise the staff, particularly Patty in admissions, for their professionalism, kindness, and helpfulness. The welcoming environment and cleanliness of the facility are also highlighted as strengths.
• There are serious concerns about management and maintenance issues, including safety hazards and neglectful responses to residents' needs during quarantine periods.
• Visitors and family members have had positive experiences with the facility's atmosphere, cleanliness, and the friendliness of both staff and residents. The range of amenities and activities available is appreciated.
• There are complaints about the hiring process, with allegations of discrimination and lack of communication from human resources.
• Allegria receives high praise for its compassionate care, engaging social activities, and the efforts of its directors to facilitate smooth transitions for new residents. The facility's location and views are also noted as appealing features.