Oakwood Memory & Senior Care

Summary of Reviews:

• Several reviewers have expressed significant concerns about the staff's behavior, describing them as rude and unprofessional. Instances include staff shutting doors on visitors' faces, arguing over privacy violations, and locking a visitor inside.
• Concerns were raised about the management's handling of financial obligations with vendors, suggesting a disregard for timely payments and turning discussions into arguments.
• On a positive note, some staff members were commended for their understanding and helpfulness towards residents, particularly those who are difficult to get along with. Specific mention was made of a staff member named TJ for going above and beyond in providing information and care.
• Issues with the facility's maintenance and amenities were highlighted, including outdated infrastructure, missing blinds, and unsatisfactory food quality. Despite these issues, some residents seem to like the staff and get along with other residents.
• Communication problems among the staff were noted, leading to inefficiencies and repeated requests for the same items for residents. A serious concern was raised about a resident's missing dentures, impacting their ability to eat and requiring intervention from an ombudsman.
• While some reviews appreciated the staff's friendliness and the information provided by management, others warned against leaving loved ones in the facility due to perceived incompetence and lack of adherence to proper procedures.

Overall, the reviews paint a mixed picture of the facility, with significant concerns about staff behavior, facility maintenance, and management practices, alongside some positive feedback about certain staff members and the care provided to residents.