Oaks At Post Road

Positive Reviews:

• Many reviewers have praised the staff for being supportive, kind, and helpful, particularly during the transition process and in daily care.
• Residents enjoy a variety of activities including salon services, concerts, group games, craft activities, and field trips.
• The facility is described as a family-oriented environment where residents can make friends and feel involved in life again.
• Several reviews highlight the peace of mind family members have knowing their loved ones are well cared for and treated as individuals with unique needs.
• Employees express satisfaction working at the facility, citing a friendly atmosphere, teamwork, and the joy of building relationships with residents.

Negative Reviews:

• One review reported sub-par care, including an incident where a resident was forced to stand on a broken hip and hygiene concerns in the memory care section.
• There were complaints about facility management, including unreturned phone calls and lack of corrective action following reported incidents.
• Another review mentioned a specific issue with the heating in a resident's room being turned off during cold weather.

General Feedback:

• The facility is generally described as a pleasant and friendly place for both residents and staff, with a strong emphasis on teamwork and family-oriented care.
• Food quality and the professionalism of the staff are also highlighted as positive aspects of the facility.