Oakmont Of San Jose

Positive Reviews:

• Some reviews highlight the staff's wonderful and respectful attitude towards residents, describing the community as very nice.
• Others praise the cleanliness and interactive nature of the community, noting that the staff truly cares about the residents.
• Several reviews commend specific communities like Oakmont for their amazing employees, warm and welcoming residents, and the exceptional care provided, especially in memory care.
• There are mentions of the staff being genuinely caring and compassionate, with activities designed to keep residents mentally and physically active.
• Positive experiences with the staff and management being kind, supportive, and quick to respond to concerns are noted, along with a high level of engagement in resident activities.

Negative Reviews:

• Some reviews criticize the level of care, mentioning neglected laundry, unclean facilities, and a lack of responsiveness from staff and leadership.
• Concerns about the management and organizational skills are raised, with some reviewers advising others to thoroughly check the community before making decisions.
• There are reports of staff being overworked and quitting due to the unreasonable workload, leading to a short-staffed environment.
• One review mentions witnessing unsanitary practices in the kitchen, with no action taken after reporting the incident.
• Difficulty in scheduling tours during weekends and concerns about the adequacy of staff in the memory care department are also highlighted.
• A few reviews express regret for recommending Oakmont due to perceived issues with the management at the organizational level.

Mixed Reviews:

• While some reviews praise the care and community at Oakmont, others express disappointment, particularly with management and the level of care in specific departments.
• The community has received both high praise for its staff and facilities and criticism for its management practices and care standards.