Oakmont of Redwood City

Reviews of Oakmont Senior Living have raised significant concerns among families and former residents. Key issues highlighted include:

• Allegations of dishonest practices, including posting and commenting on their own reviews.
• Lack of qualified staff, with many hired without previous training or qualifications in memory care.
• Insufficient activities and poor quality of food, often arriving frozen.
• Staff shortages leading to inadequate care, with reports of residents being locked in their rooms or managing to escape the facility without notification to families.
• Communication issues, including unanswered phones in the evening and no direct line to the memory care side.
• Emergency call systems that seldom elicit a response, raising safety concerns.
• COVID-19 outbreak management criticized for lack of disclosure to families and inadequate quarantine protocols.
• High rates with additional costs for extra care, pressuring some families to hire private caregivers, who reportedly face hostility from Oakmont staff.
• Medication management concerns, with suspicions of missed doses.
• General dissatisfaction with the level of care provided compared to the high fees charged.
• Claims of unchanged care quality despite new management and uniforms, with continued reliance on inexperienced caregivers.
• Reports of caregivers speaking negatively about management, residents, and families.
• Recommendations for Oakmont to focus on hiring experienced caregivers and improving overall care quality.

These reviews suggest a deep level of dissatisfaction with the care and management at Oakmont, urging potential clients to thoroughly research and consider alternative options for their loved ones.