Oakmont Healthcare & Rehabilitation Center Of Humble

Positive Reviews:

• Many reviewers express gratitude towards the staff for their kindness, care, and professionalism, specifically mentioning nurses, CNAs, and therapy teams for going above and beyond in caring for their loved ones.
• Some staff members, including a current employee, highlight their dedication to providing quality care and making continuous improvements to ensure residents' comfort and satisfaction.
• The facility is described as clean, well-kept, and secure, with good patient care and friendly staff. Activities and outings for patients are also appreciated.
• New management and leadership have been noted to bring positive changes, with improvements in care and staff attitude being observed.

Negative Reviews:

• Several reviewers report serious concerns about the facility, including unresponsive staff, poor quality food, and inadequate patient care.
• There are complaints about the facility's organization and communication, with some mentioning unreturned calls and unorganized volunteer coordination.
• One review mentions a history of illegal activity and retaliation against complaints, suggesting a long-standing issue with management and oversight.
• Concerns about the facility's physical condition, such as broken furniture and outdated equipment, were also raised.

Mixed Reviews:

• While some reviews praise the facility and staff, others express frustration with specific aspects such as delayed responses to call buttons, poor meal quality, and administrative issues.
• One reviewer had a positive initial impression but experienced difficulties with the admissions process, suggesting inconsistencies in communication and management.

Overall, Oakmont receives a mix of positive and negative feedback, with many praising the staff's care and dedication but also highlighting significant areas for improvement in management, communication, and facility maintenance.