Oakleaf Village At Greenville

Positive Feedback Highlights:

• Significant improvements and positive changes under new administration, particularly noted with Kevin's leadership.
• Staff, including floor staff, housekeeping, and med techs, receive high praise for their dedication and care.
• Residents and their families experience a welcoming atmosphere, with staff going above and beyond in care, especially in the memory care unit.
• Community events and the quality of food prepared by the chef are highly regarded.
• Facility aesthetics and updates have been well-received, contributing to a beautiful and caring environment.
• Good communication and understanding from staff, fostering a kind and caring community.
• New activities and staff bring fresh energy and improvements to the community.

Critical Feedback Highlights:

• Concerns about management's handling of residents with dementia, including refusal to accept a resident back after a hospital visit.
• Some reports of negative experiences with management and front desk staff, including unprofessional behavior.
• Challenges with the transition to assisted living noted, though improvements and adjustments were made over time.
• Financial concerns raised regarding the cost of additional required care for residents with dementia.

Overall Sentiment:

The majority of reviews reflect a positive transformation at the community, particularly with the change in leadership and staff. Residents and their families appreciate the caring and dedicated atmosphere, though there are critical notes regarding management practices and the handling of more complex care needs. The community is described as beautiful, with a strong sense of teamwork among staff and a variety of new and exciting changes enhancing the resident experience.