Oakleaf Village

Positive Reviews:

• Many reviewers praise the caring, compassionate, and professional staff at the facility.
• Residents and visitors appreciate the variety of events and activities available to keep everyone engaged and entertained.
• The facility is described as a beautiful and comfortable place to live, with a welcoming atmosphere for both residents and visitors.
• Several reviews highlight the quality of care and attention to detail provided by the staff, making it feel like a true home for the residents.
• Some reviewers specifically commend the facility for its efforts during difficult times, such as lockdowns, and for the staff's dedication to maintaining a high standard of care.

Negative Reviews:

• There are complaints about the facility's accounting department, with specific mention of billing issues that have caused inconvenience to residents and their families.
• Some reviewers express dissatisfaction with the cleanliness, food quality, and overall management of the facility, stating that it has declined over time.
• Concerns are raised about the professionalism and responsiveness of certain staff members during the hiring process and in handling resident issues.
• A few reviews mention specific incidents that have raised concerns about the facility's handling of health and safety protocols.

Mixed Reviews:

• While many reviews are overwhelmingly positive about the staff and the quality of care, there are notable exceptions that highlight areas for improvement, particularly in management and facility maintenance.
• The facility is praised for its efforts to create a welcoming and engaging environment, but some reviews suggest that more attention is needed in addressing the concerns of residents and their families.