Oakbrook Health And Rehabilitation Center

Negative Reviews Summary:

• Several reviewers express deep regret and sadness over the care their loved ones received, with one case leading to a preventable death due to sepsis.
• Unprofessional behavior and rudeness from staff, including management, were frequently mentioned.
• Many reviewers reported neglect, poor hygiene, and unsanitary conditions within the facility.
• There were instances of theft, with personal items and even medication being stolen or mishandled.
• Complaints about the quality of care, including inadequate feeding practices and unresponsiveness to resident needs, were common.
• Several reviewers noted a lack of compassion and communication from the administration, especially during critical times such as the passing of a resident.
• Concerns about safety, with reports of residents being neglected, and in one case, a resident being physically harmed.
• Some reviews mentioned ongoing lawsuits and general dissatisfaction with the overall management and operation of the facility.

Positive Reviews Summary:

• A few reviews highlighted good experiences with the therapy rehab team and noted that some staff members were caring and attentive.
• Positive remarks were made about the cleanliness of the facility, despite its age, and the quality of meals provided.
• One reviewer appreciated the staff's efforts in caring for their father-in-law during his final days, noting their compassion and communication.