Oak Tree Villas - A Stonebridge Community

Positive Reviews:

• Clean facility with great staff and good food, highly recommended by a family member of a resident.
• Appreciation for the care provided to a father admitted for therapy.
• Staff described as very caring and friendly, with the facility being rated as a 5-star home.
• Multiple positive experiences noted by a family member with the level of care and attention to detail for their relatives.
• Facility praised for cleanliness and friendly staff, with both grandmothers receiving excellent care.
• Outstanding food service with many choices at each meal, rated as a "5 Star" facility by CMS.

Negative Reviews:

• Concerns about increased rent while the quality of staff and services, including housekeeping and food, have declined.
• Incident of medical neglect reported where a resident was treated for anxiety instead of pneumonia.
• Understaffed facility with issues in medication management and refusal to listen to family wishes regarding treatment.
• Complaints about over-medication of residents to keep them compliant and quiet, with neglect and over-medication reported.
• Former housekeeping staff member claims neglect and unattended residents, with evidence of poor conditions.
• Reports of filthy conditions upon moving in, lack of monitoring leading to falls, and inadequate meals.
• Warning against sending relatives to the facility due to mistreatment, mismanagement of care, and unclean conditions.
• Neglect leading to hospital readmission in worse condition, with a specific incident of a resident being let fall by a medication technician.