Oak Terrace North Mankato

Positive Reviews:

• Many reviewers express a deep appreciation for Oak Terrace, highlighting the skilled nurses available day and night, attentive staff, fun activities, and great food.
• Staff members are praised for working together as a team to provide the best quality of care, being accommodating to individual resident's needs, and being polite and always willing to help.
• Several reviews come from employees who love working at Oak Terrace, citing great staff, clients, and a family-like atmosphere where every shift communicates well and training is thorough.
• Residents and their families feel well-cared for, mentioning that Oak Terrace offers a safe and comfortable setting, prioritizes each resident, and provides both independence and high levels of support as needed.

Negative Reviews:

• One review mentions an inappropriate joke made by staff about the cost of living at Oak Terrace, which was found to be appalling and bothersome.
• Another review expresses dissatisfaction with how a financial hardship situation was handled, describing it as bordering on harassment for payment and criticizing the facility for being more focused on money than on care and respect for residents.

Overall Sentiment:

Most reviews of Oak Terrace are overwhelmingly positive, with many praising the staff's care, the community's atmosphere, and the quality of life for residents. However, a few reviews raise concerns about sensitivity to financial issues and the appropriateness of staff behavior. Despite these concerns, the majority sentiment leans towards satisfaction with the services and care provided at Oak Terrace.