Oak Pointe Memory Center at Winder

Positive Reviews:

• Oak Point Memory Care is praised for its cleanliness and well-run operations, with staff treating residents like family.
• Staff members, including Kelley and Clair, receive commendations for their compassionate care and personal engagement with residents.
• The facility is described as beautiful, with a safe and nurturing environment for loved ones.
• Activities such as group visitations, sing-alongs, bible devotions, and fun activities are highlighted as part of the care provided.
• Residents are treated like family, and the staff's professionalism and compassion are noted.
• The facility's cleanliness, personable staff, and caring environment are appreciated by family members.

Negative Reviews:

• Concerns are raised about the lack of compassion from staff, with reports of neglect and disrespectful behavior.
• High employee turnover, including essential staff like cooks not showing up, is mentioned as a significant issue.
• Complaints include uncleanliness, such as unchanged sheets and floors not being mopped unless requested.
• There are reports of items going missing from residents' rooms and charges for unused pharmacy items.
• Retaliation from the owner for negative feedback and an overall difficult working environment are highlighted.

Conclusion:

While Oak Point Memory Care receives a mix of reviews, it is evident that there are both highly satisfied families and individuals who have had negative experiences. Positive feedback focuses on the compassionate care, cleanliness, and family-like treatment of residents. However, negative reviews raise concerns about staff behavior, cleanliness, and management practices. Prospective clients may want to consider these points and conduct their own due diligence.