Oak Park Place Of Madison West Nakoma

Summary of Reviews:

• Several reviews express concerns about neglect and inadequate care in the memory care unit, citing instances of residents being left in soiled clothing and not receiving proper daily care.
• Complaints about the administration and staff being unresponsive and not following through on promises were noted, alongside issues with understaffing and inadequate training.
• On a positive note, many reviews praise the facility for its cleanliness, modern amenities, and the kindness and compassion of the staff. The food quality and variety of activities available to residents were also highlighted as positives.
• Some residents and visitors have had excellent experiences, mentioning the friendly atmosphere, welcoming staff, and well-planned events.
• Concerns were raised about the facility's handling of medication, cleanliness in some areas, and the responsiveness to residents' needs due to understaffing.
• Positive feedback was given for the facility's efforts in accommodating religious congregations and providing a comfortable environment for meetings and events.
• One review specifically appreciated the facility's newness, the friendly and caring attitude of the CNA’s, tasty meals, and the overall living experience, despite noting the lack of parking for residents with cars.
• A tour highlighted the facility's amenities, including comfortable common areas, a salon, library, and outdoor spaces, though it mentioned a lack of parking for residents as a drawback.

Overall, while there are significant concerns regarding care in the memory unit and issues with staffing and administration, many reviews also highlight the facility's positive aspects, including its environment, staff, and amenities.