Oak Park Care Center

Reviews of the senior living facility present a mixed picture, with some praising the staff and the cleanliness of the facility, while others express significant concerns about the care and management.

• Several reviewers commend the staff for their knowledge, helpfulness, and politeness, noting the facility's cleanliness and the team's compassion and teamwork.
• Positive experiences include attentive administration, good communication with families, and satisfaction with the care provided to loved ones, including rehabilitation services.
• However, numerous complaints highlight issues such as unresponsiveness to phone calls, rudeness, and neglect. Concerns include severe lapses in care, such as delayed medication administration and inadequate supervision leading to falls and injuries.
• Some reviewers report negative interactions with the staff, including instances of perceived rudeness and unprofessional behavior, both in person and over the phone.
• There are also complaints about the environment, including smoking near the facility affecting neighbors and cleanliness issues needing attention.
• Management practices have been called into question, with allegations of wrongful termination, medication management issues, and failure to follow through on admissions promises.
• While some families express gratitude for the care their loved ones received, others regret their decision to choose this facility, citing a decline in their loved ones' condition and overall dissatisfaction with the level of care.

In summary, while there are instances of positive feedback regarding staff behavior and facility cleanliness, significant concerns about care quality, management, and staff professionalism need to be addressed.