Oak Brook Care

Many reviews highlight the kindness and professionalism of the staff at Oak Brook Care, noting that from administrative staff to nurses and CNAs, the care provided is attentive and compassionate. The facility is praised for its cleanliness, organization, and the quality of its services, including physical therapy and activities. The bird sanctuary and the overall environment are also appreciated for adding to the pleasant atmosphere.

However, there are serious concerns raised about understaffing and negligence, particularly in the care of patients with complex medical needs. Instances of missed feedings, dehydration, and lack of proper communication have been reported, leading to severe health consequences for some residents. These issues point to a need for better staffing and more attentive care for those with significant health challenges.

On a positive note, many families have expressed gratitude for the care their loved ones received, mentioning the facility's cleanliness, the staff's helpfulness, and the effective physical therapy programs. The efforts of the staff to create a welcoming and supportive environment are frequently acknowledged. Additionally, the facility's efforts to maintain cleanliness and provide a cozy atmosphere are well-regarded.

Despite the positive aspects, there are also reports of poor treatment, with some residents feeling neglected or intimidated by staff. These accounts raise concerns about the consistency of care and the need for improvements in staff training and oversight.

In summary, while Oak Brook Care has many strengths, including a dedicated staff and a clean environment, there are significant areas that require attention, particularly in ensuring all residents receive the compassionate and attentive care they deserve.