Nspire Healthcare Miami Lakes

Summary of Reviews:

• Several reviewers have expressed difficulty in reaching their loved ones or the staff by phone, with no voicemail options available for leaving messages.
• Many visitors and family members have praised the staff for being caring, loving, attentive, and always smiling.
• The IT team, particularly a member named William, received compliments for being patient and helpful with technical issues.
• Some reviewers appreciated the professionalism and empathy shown during tours and interactions, highlighting the staff's willingness to make residents feel comfortable and valued.
• Positive feedback was given for the physical and occupational therapy services, with patients responding well to treatment and feeling comfortable with the staff.
• Cleanliness and maintenance of the facility were noted as very good by some reviewers.
• However, there were significant concerns raised about the quality of care, including unfair treatment by management, lack of proper COVID-19 precautions, and instances of neglect or inadequate care leading to health complications or hospital readmissions.
• Some reviewers strongly advised against bringing loved ones to the facility, citing experiences of poor care, disorganization, and safety concerns.
• Language barriers were mentioned, with a recommendation to avoid the facility if the potential resident does not speak Spanish.
• Despite some negative experiences, other reviewers reported being satisfied with the care provided, noting that the staff from various departments were professional and that their loved ones were well-attended to.
• Overall, opinions on the facility are mixed, with some praising the staff and cleanliness, while others raise serious concerns about the quality of care and management practices.