Norwood Pines Alzheimers Center

Reviews of Norwood Pines reveal a mixed bag of experiences, ranging from high praise for the staff's dedication and care to serious concerns about management and the level of care provided. Many reviewers commend the staff for their compassion, professionalism, and dedication to residents, particularly those with dementia and Alzheimer's. The facility is noted for its skilled nursing, rehab services, and the joyous atmosphere created by music and activities for the residents.

However, there are significant criticisms as well. Some reviews express dissatisfaction with the administrative side of the facility, including a lack of communication and transparency, especially in serious situations such as falls. Concerns about the adequacy of care, including hygiene and medical attention, have been raised, with some reviewers noting a perceived neglect and unprofessionalism among the staff. The treatment of former employees and visitors by the administration has also been criticized, with instances of rudeness and lack of empathy highlighted.

Despite these criticisms, there are numerous accounts of positive interactions and experiences. The staff's kindness, effective communication, and the overall cleanliness of the facility are frequently mentioned. The social environment and the care towards ensuring residents are comfortable and well-attended to are also praised. However, the need for updates and improvements in the facility has been noted, alongside a call for better organizational practices.

In summary, while Norwood Pines has been lauded for its caring staff and the quality of care provided to residents, there are significant concerns regarding its administration and certain aspects of resident care that potential clients might want to consider.