Norwich Springs Health Campus

The reviews for Norwich Springs Health Campus show a mixed range of experiences from various individuals. Some reviewers have praised the facility for its beautiful community, outstanding care, and the quality of food, highlighting the positive impact it has had on their loved ones. They commend the staff for treating residents with respect and dignity, and for creating a welcoming and fun community that feels like a second family to their relatives.

However, other reviews express significant concerns about the level of care and attention provided to residents. Issues such as inadequate response to medical needs, lack of cleanliness, and insufficient staffing have been mentioned. One reviewer detailed a distressing experience where their father, after being admitted for physical therapy, suffered from neglect, leading to serious health complications. Another reviewer criticized the facility for its appearance over substance approach, noting ignored needs and poor quality food.

There are also complaints about the facility's handling of personal belongings, with several items reported missing after a resident's stay. Concerns about the professionalism and training of the staff were raised, alongside the facility's apparent focus on aesthetics rather than the well-being and dignity of its residents.

While some families have found Norwich Springs to be a caring and supportive environment for their loved ones, others urge caution, suggesting that the facility may not be suitable for those requiring a high level of assistance or specialized care. The contrasting experiences highlight the importance of thorough research and consideration when choosing a health care facility for elderly family members.