Northwood Assisted Living

Review Summary:

A family experienced significant dissatisfaction after moving their elderly parents into Northwood Assisted Living. Despite the staff being described as extremely nice, numerous issues were encountered:

• Unexpected additional costs for a second resident were not disclosed upfront.
• Apartment preparation promises, such as cleaning and new carpet installation, were not fulfilled, leading to unsanitary conditions.
• Multiple maintenance issues were reported, including non-functional appliances, exposed wires, and pest problems, which were not adequately addressed.
• The quality of meals and housekeeping services did not meet expectations.
• There were concerns about privacy and security, with unauthorized entries into the apartment.
• Communication and management of medical prescriptions were mishandled.
• Facilities such as laundry were inadequate and inconvenient.
• Despite repeated complaints, the management's response was unsatisfactory, leading the family to seek alternative living arrangements. Unfortunately, one of the parents passed away shortly after moving in, and the other was moved out within two months.

On a positive note, another review highlights the pleasant nature of the residents and the compassionate, caring attitude of the staff, particularly the clinical team, suggesting a level of integrity and dedication among some staff members.