📞 Call for pricing and availability: (800) 780-8101

Northwest Healthcare Center

4601 Pall Mall Rd, Baltimore, MD 21215

Memory Care Nursing Home Respite Care Skilled Nursing Rehabilitation
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(800) 780-8101
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Pricing About Amenities Reviews (800) 780-8101

For Pricing & Availability

(800) 780-8101

To Reach a Resident

(410) 664-5551

Estimated Pricing

Studio
Estimated $6,457

Price Comparison

  • Average City Price: $6,412
  • Average State Price: $7,818
  • Average National Price: $5,673

    • Northwest Healthcare Center Description

    Northwest Healthcare Center is a community that offers memory care, nursing care, respite care, skilled nursing and rehabilitation and is located in the town of Gwynn Oak, Maryland and is part of the Communicare Health network of communities. Residents who live at the facility are able to choose from a range of studio and suite room layouts.

    The community has an average rating of 6.2 out of 10 making it the 77th highest rated community in the city out of 93 communities. See more information on reviews.

    The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101

    Find a Senior Community that Best Fits Your Needs

    Care Types at Community

    This community offers the following types of care

    Memory Care

    Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.

    View other Memory Care communities in Baltimore

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Baltimore

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Baltimore

    Community Reviews

    6.2
    Northwest Healthcare Center
    Based on My Caring Plan's proprietary scoring, including 18 reviews across the web

    Ranking

  • Ranking in City: 75 out of 94 communities in Baltimore
  • Ranking in State: 638 out of 721 communities in MD

    • Facility and Grounds B

    Staff A

    Employee Reviews

    5.0
    Communicare Health
    Based on My Caring Plan's proprietary scoring, including 917 reviews across the web

    The following insights are from employees that work in Maryland

    Employee Pay B

    Employee Staff C

    Employee Culture C

    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Summary of Reviews:

    • Several reviews describe the facility as unclean, with complaints about odors and overall cleanliness.
    • Negative experiences with staff responsiveness and professionalism were mentioned, including inadequate care and poor communication.
    • Some reviewers expressed severe dissatisfaction with the quality of care, describing the facility as a "house of horrors" and advising against sending family members there.
    • Conversely, other reviews highlight positive experiences, praising the staff for being professional, kind, and compassionate. The rehab team and therapy services received commendations for their effectiveness.
    • Activities and the effort of the administration staff were appreciated by some, noting that the staff goes above and beyond to provide a supportive environment.
    • A few reviews noted the facility's appearance and location negatively but mentioned that the staff's kindness and the cleanliness of the interior made up for it.
    • Visitors and vendors reported pleasant interactions with the staff and social workers, describing them as helpful.
    • One detailed positive review shared a personal story of compassionate care during a family member's end-stage dementia, highlighting the staff's kindness and the clean condition of the facility.

    Note: Reviews vary widely from highly negative to very positive, indicating differing experiences with the facility's cleanliness, staff professionalism, and quality of care.

    Reviews

    There are currently no reviews that were left on My Caring Plan

    Add a review to help others

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    Health

    E-Stim

    Central Lines/Peripheral

    Antibiotic Therapy

    Out-Patient Dialysis

    Licensed Wound Care Physician

    Gastronomy Care

    Services

    Home Assessments

    Psychiatrist

    Activities

    Excursions

    Holiday Parties

    Wii

    Specialized Program with Peer Counseling & Monthly Support Groups

    Community Amenities

    Beauty Salon / Barber Shop

    Laundry Service

    Cutting-Edge Rehabilitation Gym

    Lifts

    Treadmills

    Lounge

    Room Amenities

    Fully Functional Occupational Therapy Kitchen

    Telephone

    Fully Functional, Apartment-Style, ADL Suite

    Upscale Décor

    Dining

    Restaurant-Style Dining

    Daily Specials

    Alternative Meal Choices

    Dietary & Nutritional Services

    Bistro

    Transportation

    Transportation Service

    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 2
    Health inspection rating: 1
    Staffing rating: 3
    Quality measure rating: 5
    Long-term quality measure rating: 4
    Short-term quality measure rating: 5

    Nursing Home Overview

    Participation date: Sept. 14, 2004
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 91
    Total current residents: 72
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident

    Facility Incident, Complaints and Fines

    Number of facility incidents: 1
    Number of substantiated complaints: 2
    Number of payment denials: 1
    Number of fines: 12
    Total cost of fines: $177958

    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2019-07-17 2019-08-30 E Egress Deficiencies Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
    2019-07-17 2019-08-30 E Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2019-07-17 2019-08-30 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.
    2018-05-02 2018-06-15 D Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2018-05-02 2018-06-15 F Smoke Deficiencies Provide properly protected cooking facilities.
    2018-05-02 2018-06-15 E Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2017-01-05 2017-03-30 F Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2017-01-05 2017-03-30 F Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2017-01-05 2017-03-30 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2019-06-26 2019-07-30 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2019-06-26 2019-07-30 D Resident Rights Deficiencies Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    2019-06-26 2019-07-30 E Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2019-06-26 2019-07-30 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2019-06-26 2019-07-30 D Quality of Life and Care Deficiencies Provide safe, appropriate pain management for a resident who requires such services.
    2019-06-26 2019-07-30 E Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2019-06-26 2019-07-30 D Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2019-06-26 2019-07-30 C Environmental Deficiencies Have enough outside ventilation via a window or mechanical ventilation, or both.
    2018-03-09 2018-04-24 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2018-03-09 2018-04-24 D Resident Rights Deficiencies Honor the resident's right to organize and participate in resident/family groups in the facility.
    2018-03-09 2018-04-24 D Resident Rights Deficiencies Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
    2018-03-09 2018-04-24 D Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2018-03-09 2018-04-24 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2018-03-09 2018-04-24 D Resident Rights Deficiencies Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    2018-03-09 2018-04-24 E Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2018-03-09 2018-04-24 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2018-03-09 2018-04-24 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2018-03-09 2018-04-24 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.
    2018-03-09 2018-04-24 D Resident Rights Deficiencies Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    2018-03-09 2018-04-24 D Resident Rights Deficiencies Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    2018-03-09 2018-04-24 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2018-03-09 2018-04-24 D Resident Assessment and Care Planning Deficiencies Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    2018-03-09 2018-04-24 D Resident Assessment and Care Planning Deficiencies Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    2018-03-09 2018-04-24 E Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2018-03-09 2018-04-24 E Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2018-03-09 2018-04-24 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2018-03-09 2018-04-24 D Resident Assessment and Care Planning Deficiencies Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
    2018-03-09 2018-04-24 D Quality of Life and Care Deficiencies Provide activities to meet all resident's needs.
    2018-03-09 2018-06-11 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2018-03-09 2018-04-24 J Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2018-03-09 2018-06-11 D Quality of Life and Care Deficiencies Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    2018-03-09 2018-06-11 D Quality of Life and Care Deficiencies Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    2018-03-09 2018-04-24 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2018-03-09 2018-04-24 D Nursing and Physician Services Deficiencies Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    2018-03-09 2018-04-24 C Pharmacy Service Deficiencies Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    2018-03-09 2018-04-24 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2018-03-09 2018-04-24 D Administration Deficiencies Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
    2018-03-09 2018-04-24 D Administration Deficiencies Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
    2018-03-09 2018-04-24 D Quality of Life and Care Deficiencies Provide or obtain dental services for each resident.
    2018-03-09 2018-04-24 D Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2018-03-09 2018-04-24 D Administration Deficiencies Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations and emergencies.
    2018-03-09 2018-04-24 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2018-03-09 2018-04-24 D Administration Deficiencies Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.
    2018-03-09 2018-04-24 D Administration Deficiencies Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    2018-03-09 2018-04-24 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2020-12-02 2021-01-29 L Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2020-12-02 2021-01-29 D Infection Control Deficiencies Report COVID19 data to residents and families.
    2020-12-02 2021-01-29 D Infection Control Deficiencies Perform COVID19 testing on residents and staff.
    2021-07-30 2021-09-24 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.
    2021-07-30 2021-09-24 D Nursing and Physician Services Deficiencies Post nurse staffing information every day.
    2021-07-30 2021-09-24 E Administration Deficiencies Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations and emergencies.
    2021-07-30 2021-09-24 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2021-07-09 2021-08-13 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2021-07-09 2021-08-13 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2021-07-09 2021-08-13 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2021-07-09 2021-08-13 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2016-12-12 2017-01-18 D Resident Rights Deficiencies Give residents a notice of rights, rules, services and charges.
    2016-12-12 2017-01-18 D Quality of Life and Care Deficiencies Provide activities to meet the interests and needs of each resident.
    2016-12-12 2017-01-18 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment by a qualified health professional.
    2016-12-12 2017-01-18 D Resident Assessment and Care Planning Deficiencies Provide proper discharge planning and communication, of the resident's health status and summary of the resident's nursing home stay.
    2016-12-12 2017-01-18 D Pharmacy Service Deficiencies Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
    2016-12-12 2017-01-18 D Nutrition and Dietary Deficiencies Offer other nutritional food to each resident who will not eat the food served.
    2016-12-12 2017-01-18 D Nursing and Physician Services Deficiencies Make sure that all required doctor visits are made personally.
    2016-12-12 2017-01-18 D Pharmacy Service Deficiencies Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
    2016-12-12 2017-01-18 D Environmental Deficiencies Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    2016-12-12 2017-01-18 B Environmental Deficiencies Put firmly secured handrails on each side of hallways.
    2016-12-12 2017-01-18 C Administration Deficiencies Keep accurate, complete and organized clinical records on each resident that meet professional standards.

    Fines

    Fine Date Fine Amount
    2018-02-22 $13,627
    2020-06-08 $650
    2020-07-27 $975
    2020-08-03 $1,300
    2020-10-05 $1,625
    2020-12-02 $146,075
    2020-12-14 $1,950
    2021-01-04 $2,275
    2021-02-01 $2,600
    2021-02-08 $2,925
    2021-02-15 $3,250
    2021-06-21 $3,575
    2021-06-28 $3,900
    2021-07-05 $4,225
    2021-07-26 $4,225
    2021-07-26 $4,258

    Denials

    Denial Date Payment Denial Days
    2018-02-22 20
    2020-12-02 9

    What is in the Neighborhood

    General Area Overview
    • The closest city is Gwynn Oak which is 1.6 miles away and has a population of 47,092 (mid sized town).
    • The average income is $42,878, which is very low compared to other zip codes.
    • Weather
      • High Temperature: 81
      • Low Temperature: 35
      • Average Temperature: 58.1
      • Day Breakdown: The area gets 156 days of rain, 23 days of snow and 184 days of sun
      • Precipitation: 2.5 inches a year

    Demographic Overview
    • The median age is 34.7 years old, average compared to other cities.
    • 4.75% of the population are Veterans which is a average percentage of Veterans compared to other cities.
    • 8.02% of the population are Foreign-born which is a low percentage of Foreign-born compared to other cities.
    • The population is 1% American Indian and Alaska Native, 3% Asian, 59% Black or African-American, 4% Hispanic or Latino, and 31% White.

    Health and Safety Overview
    • The crime rate is 8.62 per 100 people which is very high compared to other cities.
      • Violent Crime: 3.02 incidents per 100 people
      • Property Crime: 4.52 incidents per 100 people
      • Drug-Related Crime: 0.5 incidents per 100 people

    Click the button above to explore the neighborhood

    Supermarkets

    Aldi
    0.8 miles away
    Giant
    1.6 miles away
    Shoprite
    1.8 miles away
    MOM's Organic Market
    1.9 miles away
    Eddie’s of Roland Park
    1.9 miles away

    None Found

    Bus Stations

    Cold Spring Lane & Pall Mall Road Far-side Westbound
    0.1 miles away
    Cold Spring Lane & Pall Mall Road Eastbound
    0.1 miles away
    Park Heights Avenue & Wylie Avenue Northbound
    0.2 miles away
    Park Heights Avenue & Sumter Avenue Northbound
    0.2 miles away
    Park Heights Avenue & Wylie Avenue Southbound
    0.2 miles away

    Banks

    Bank of America
    1.7 miles away
    Chase
    1.9 miles away
    PNC Bank
    1.9 miles away
    Wells Fargo
    1.9 miles away
    M&T Bank
    1.9 miles away

    Hospitals

    Sinai Hospital of Baltimore
    0.6 miles away
    Levindale Hebrew Geriatric Center and Hospital
    0.7 miles away
    Mount Washington Pediatric Hospital
    1.4 miles away
    Medstar Union Memorial Hospital
    2.8 miles away
    University of Maryland Rehabilitation & Orthopaedic Institute
    2.8 miles away

    Pharmacies

    Rite Aid
    0.2 miles away
    Lifebridge Pharmacy
    0.7 miles away
    CVS
    1.2 miles away
    CVS Pharmacy
    1.3 miles away
    Walgreens
    1.4 miles away

    Dentists

    Smile Garden Dental Center
    1.9 miles away
    Charm City Dental
    2.0 miles away
    Magdalena P. Vallar DMS MPH, Rodrigo P. Valler DDS
    3.1 miles away
    Dental Dreams
    3.6 miles away
    The Lab by L. Jones
    3.8 miles away

    Parks

    Pall Mall Playground
    0.0 miles away
    Edgecombe Park
    0.2 miles away
    Hyde Park
    0.3 miles away
    Central Park Heights
    0.3 miles away
    Cylburn Arboretum
    0.4 miles away

    Places of Worship

    St. John's Church
    3.8 miles away

    Shopping

    Mondawmin Mall
    1.8 miles away
    The Rotunda
    1.9 miles away
    Stoneleigh Shopping Center
    3.9 miles away
    Charles Plaza
    4.4 miles away
    The Gallery at Harborplace
    4.7 miles away

    Culture

    School of Rock
    1.4 miles away
    Alley Cat
    2.0 miles away
    Andamento Studio & Gallery
    2.1 miles away
    James Weldon Johnson Auditorium Building
    2.2 miles away
    Exittheapple Art Space
    3.3 miles away

    Restaurants

    Greenspring Cafe
    0.7 miles away
    Café Shalom
    0.7 miles away
    KT's Kitchen
    1.1 miles away
    Pimlico Chinese Carry Out
    1.1 miles away
    Well Crafted Kitchen
    1.1 miles away

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    Google map of Northwest Healthcare Center

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    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.

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