Northstar Place

Positive Reviews:

• Many reviewers praise Northstar Place for its excellent customer service, welcoming and caring staff, and the sense of safety and comfort they provide for residents and their families.
• Staff members, including those in memory care, are frequently mentioned for their attentiveness, kindness, and dedication to making residents feel at home and part of a community.
• Residents enjoy a variety of activities, personalized care, and the facility's clean, safe, and homey environment. The location next to a library and the presence of walking paths are also appreciated.
• Communication with families, especially regarding updates on COVID-19 policies and resident well-being, is highlighted as a strong point.
• Some reviewers specifically mention the quality of the food and the effort made to accommodate personal habits and preferences, contributing to a positive living experience for residents.

Negative Reviews:

• One review reports serious concerns about the care provided in the Alzheimer’s section, including incidents leading to hospitalization and a decline in the resident's mobility.
• Criticism of management's responsiveness and staffing levels, with one reviewer describing the management as uncaring and the facility as chronically understaffed.
• Concerns about cleanliness in some areas, specifically a resident's room, and issues with overmedication leading to hallucinations and reduced mobility.
• A reviewer advises against choosing facilities operated by a specific corporation, citing a focus on profit over care and empathy.

Mixed Reviews:

• While many reviews are overwhelmingly positive about the staff and the care provided, some express dissatisfaction with management and the corporate oversight of the facility.
• Experiences seem to vary significantly, with some residents and their families having an excellent experience, while others encounter problems with care, staffing, and management responsiveness.