Northlake Gardens

Positive Reviews:

• Residents and their families have had wonderful experiences, highlighting the staff's dedication and attentiveness.
• Staff members are professional and responsive, making residents feel secure and cared for.
• Despite its modest appearance, Northlake Gardens is praised for its welcoming atmosphere and the genuine care provided by its staff.
• Special mentions of staff members who go above and beyond, creating a family-like environment and ensuring residents' well-being.
• The facility is described as bright, clean, and inviting, with a range of activities to keep residents engaged.

Negative Reviews:

• Concerns about hygiene and the quality of food provided, with reports of irregular bathing schedules and unhealthy meal options.
• High staff turnover and management issues have been cited, affecting the quality of care and leading to the use of agency staff.
• Some families have experienced problems with room cleanliness, maintenance, and pest control.
• There have been instances of mismanagement of residents' personal items and inadequate communication from the management.
• Reports of overmedication and insufficient care leading to the deterioration of residents' health.

Overall:

While many reviews praise the staff's dedication and the caring environment at Northlake Gardens, there are significant concerns regarding management, cleanliness, and the quality of care. Prospective residents and their families should consider these factors when making a decision.