Northgate Plaza

The reviews for this facility present a mixed picture, highlighting both positive and negative experiences. Some reviewers express a sense of trust and appreciation for the new staff and the family-oriented atmosphere. They commend specific staff members for their helpfulness and dedication, noting that these individuals go above and beyond in their roles.

However, numerous reviews raise serious concerns about the facility's operations and care standards. Key issues include a lack of communication with families, unresponsive staff, and inadequate attention to patients' dietary needs. There are reports of patients not receiving meals, being told to wet the bed instead of being assisted to the restroom, and experiencing rough handling by the staff. The facility's responsiveness to patient calls and family inquiries is criticized, with phones often going unanswered.

Disturbingly, some reviews recount experiences of neglect and mistreatment leading to severe health consequences, including a patient contracting COVID-19 after wandering outside unnoticed and another passing away under unclear circumstances. Concerns about cleanliness and missing personal items are also mentioned.

Despite a few positive comments about certain staff members' efforts to address issues, the overwhelming sentiment is one of dissatisfaction and distress. Families and residents advise against choosing this facility, citing a culture of indifference and incompetence among the management and staff.