Northern Oaks Living & Rehabilitation Center

Reviews of Northern Oaks reveal a mixed bag of experiences. Some visitors and family members have praised the facility for its cleanliness, friendly and professional staff, and the quality of care provided. Many have highlighted the exceptional therapy department, the caring nature of the staff, and the facility's ability to go above and beyond in caring for residents. The environment is described as clean, organized, and newly remodeled, contributing to a family-like atmosphere that residents enjoy.

However, there are notable concerns raised by some reviewers. Issues with lost personal items, despite taking recommended precautions, have been mentioned. Communication challenges, particularly in getting updates from the staff, have been a point of frustration for families. Concerns about the facility being understaffed, leading to delayed responses to call buttons, unadministered medications, and inadequate cleaning, have been raised. Additionally, some reviews mention problems with meal quality, specifically citing instances of cold food.

While many reviews commend the staff for their dedication and the quality of care, highlighting the facility as a recommended place for rehabilitation and care, others express dissatisfaction with aspects of the operational management and the physical state of the facility. The contrasting experiences suggest that while Northern Oaks has many strengths, there are areas in need of improvement to ensure consistent quality of care and resident satisfaction.