Northern Metropolitan Res Health Care Facility

The reviews for Northern Metropolitan and other facilities offer a mixed perspective on the quality of care and services provided. Positive comments highlight the dedication and responsiveness of the staff, including nurses, therapists, recreation teams, and administrators. Many reviewers express gratitude for the compassionate care their loved ones received, noting improvements in their conditions and the effort made to keep families informed and connected, especially during challenging times like the pandemic.

Specific staff members across various departments were praised for their professionalism, kindness, and commitment to creating a warm, family-like atmosphere. The physical and occupational therapy teams, in particular, received accolades for their effectiveness and compassion. The cleanliness of the facilities and the quality of the food were also mentioned positively.

However, there are significant concerns raised in several reviews. Complaints include difficulties in communication, with reports of unanswered calls and a lack of information about residents' conditions. Some reviewers experienced rudeness from staff and were dissatisfied with the level of care provided, mentioning instances of neglect, mistreatment, and a lack of respect towards residents. Concerns about the management of the facilities and the treatment of residents raise serious questions about consistency in the quality of care and service.

Overall, while there are many instances of positive feedback about the care and environment at these facilities, the negative experiences shared by some families suggest a need for improvement in communication, staff behavior, and overall management to ensure all residents receive the high-quality care they deserve.