📞 Call for pricing and availability: (800) 780-8101
Northcrest Specialty Care
2001 Heath St, Waterloo, IA 50703
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For Pricing & Availability
(800) 780-8101To Reach a Resident
(319) 234-4423Estimated Pricing
Price Comparison
Northcrest Specialty Care Description
Northcrest Specialty Care is a community that offers nursing care, hospice, respite care, skilled nursing and rehabilitation and is about 2.7 miles outside Waterloo, Iowa and is part of the Care Initiatives network of communities. Residents who live at the facility are able to choose from a range of studio room layouts.
The community has an average rating of 6.5 out of 10 making it the 7th highest rated community in the city out of 9 communities. See more information on reviews.
The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Waterloo
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Waterloo
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Reviews of NorthCrest Senior Living vary significantly, with some expressing gratitude for the care received and others voicing serious concerns. Positive comments highlight the wonderful care and attention given to residents by aides, nurses, and staff, describing them as patient, kind, and treating residents like family. Many appreciate the facility's environment, noting it as beautiful and modern, and commend the professional and caring staff. Specific instances of good care include effective rehabilitation services, attentive assistance, and personalized support, contributing to the recovery and comfort of residents.
However, there are numerous negative reviews that raise alarming issues. Concerns include forced appointments, lack of timely and appropriate medical care, poor food quality, and inadequate hygiene practices. Some reviews recount experiences where residents' dignity was compromised, and there were delays in responding to needs, leading to discomfort and, in severe cases, contributing to health deterioration. Complaints about the facility being understaffed, leading to overworked nurses and CNAs, were also mentioned, impacting the standard of care provided. Additionally, there are grievances about the facility's management of medical situations and billing issues, with some families feeling misled about insurance coverage and dissatisfied with the overall handling of their loved ones' care.
While some families have had positive experiences, praising the facility for its role in their loved ones' recovery and care, others strongly advise against placing family members in NorthCrest, citing neglect, mismanagement, and a lack of compassion. The contrasting reviews suggest that experiences at NorthCrest can vary widely, and potential clients may need to carefully consider and investigate before making decisions about care.
Reviews
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Northcrest Specialty Care Videos
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 2
Health inspection rating: 2
Staffing rating: 2
Quality measure rating: 2
Long-term quality measure rating:
2
Short-term quality measure rating:
3
Nursing Home Overview
Participation
date: Feb. 1, 1992
Ownership type: Non Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 94
Total current residents: 81
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 1
Number of
substantiated complaints: 31
Number of payment denials: 0
Number of fines: 3
Total cost of fines: $4918
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-10-18 | 2022-11-18 | F | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2022-10-18 | 2022-11-18 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2021-04-27 | 2021-04-27 | D | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2019-03-18 | 2019-03-19 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-03-18 | 2019-03-19 | D | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2019-03-18 | 2019-03-19 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-01-26 | 2023-02-18 | E | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2023-01-26 | 2023-02-18 | G | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-08-24 | 2022-09-24 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2022-08-24 | 2022-09-24 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2022-08-24 | 2022-09-24 | D | Nursing and Physician Services Deficiencies | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| 2022-08-24 | 2022-09-24 | D | Quality of Life and Care Deficiencies | Provide or get specialized rehabilitative services as required for a resident. |
| 2022-10-13 | 2022-10-29 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2022-10-13 | 2022-10-29 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| 2022-10-13 | 2022-10-29 | C | Nursing and Physician Services Deficiencies | Post nurse staffing information every day. |
| 2022-10-13 | 2022-10-29 | D | Administration Deficiencies | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly |
| 2022-02-10 | 2022-02-16 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-10-27 | 2021-10-28 | E | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2021-04-29 | 2021-05-27 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2021-04-29 | 2021-05-27 | B | Resident Rights Deficiencies | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. |
| 2021-04-29 | 2021-05-27 | B | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| 2021-04-29 | 2021-05-27 | C | Nutrition and Dietary Deficiencies | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. |
| 2021-04-29 | 2021-05-27 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-04-29 | 2021-05-27 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-04-29 | 2021-05-27 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| 2019-03-13 | 2019-04-13 | B | Resident Rights Deficiencies | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| 2019-03-13 | 2019-04-13 | B | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| 2019-03-13 | 2019-04-13 | B | Resident Rights Deficiencies | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. |
| 2019-03-13 | 2019-04-13 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2019-03-13 | 2019-04-13 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2019-03-13 | 2019-04-13 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2019-03-13 | 2019-04-13 | G | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2019-03-13 | 2019-04-13 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2019-03-13 | 2019-04-13 | E | Nursing and Physician Services Deficiencies | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| 2019-03-13 | 2019-04-13 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2019-03-13 | 2019-04-13 | C | Administration Deficiencies | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations and emergencies. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2021-04-29 | $3,293 |
| 2021-05-10 | $650 |
| 2021-07-19 | $975 |
What is in the Neighborhood
- The closest city is Waterloo which is 2.7 miles away and has a population of 68,460 (large town).
- The average income is $39,197, which is very low compared to other zip codes.
- Weather
- High Temperature: 74
- Low Temperature: 20
- Average Temperature: 49.8
- Day Breakdown: The area gets 127 days of rain, 45 days of snow and 191 days of sun
- Precipitation: 2.1 inches a year
- The median age is 37.2 years old, high compared to other cities.
- 7.01% of the population are Veterans which is a very high percentage of Veterans compared to other cities.
- 7.42% of the population are Foreign-born which is a low percentage of Foreign-born compared to other cities.
- The population is 0% American Indian and Alaska Native, 2% Asian, 16% Black or African-American, 7% Hispanic or Latino, and 73% White.
- The crime rate is 7.46 per 100 people which is very high compared to other cities.
- Violent Crime: 1.6 incidents per 100 people
- Property Crime: 3.48 incidents per 100 people
- Drug-Related Crime: 1.37 incidents per 100 people
- The average life expectancy in zip code is 77.95 years old, which is average compared to other zip codes.
- Air Quality: Good Days 257.0, Moderate Days 46.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Hy-Vee
0.1 miles awayLa Michoacana
2.6 miles awayLa Placita Mexican Store
2.6 miles awayRay's Supermarket
2.8 miles awayIndependence Liquor-Food Store
3.0 miles awayNone Found
None Found
Banks
U.S. Bank
2.4 miles awayCommunity Bank & Trust
2.5 miles awayWells Fargo
2.6 miles awayFarmers State Bank
2.7 miles awayRegions Bank
5.1 miles awayHospitals
Allen Hospital
0.3 miles awayMercyOne Waterloo Medical Center
4.7 miles awayMercyOne Cedar Falls Medical Center
5.9 miles awayWaverly Health Center
14.9 miles awayIndependence Mental Health Institute
21.5 miles awayPharmacies
Hy-Vee Pharmacy
0.1 miles awayWalgreens
0.4 miles awayDentists
Greenhill Family Dentistry
4.4 miles awayHolahan and Boe Orthodontics
6.4 miles awayAll Smiles Family Dentistry
6.4 miles awayReinbeck Family Dental Clinic
19.5 miles awayParks
Gates Park
0.5 miles awayWaterloo Quarry
0.7 miles awayRay Tiller Park
0.8 miles awayCloverdale Park
1.1 miles awayWaterworks Park
1.2 miles awayNone Found
Shopping
Crossroads Mall
4.8 miles awayCollege Square Mall
4.9 miles awayThunder Ridge Mall
6.8 miles awayCulture
McBride Auditorium
0.2 miles awayRiverLoop Amphitheatre
2.4 miles awayWaterloo Community Playhouse
2.4 miles awayGallagher-Bluedorn Performing Arts Center
6.3 miles awayPlayers Theatre
15.2 miles awayRestaurants
Salt-N-Pepper Food
1.2 miles awayMorg's
2.2 miles awayEl Patron Mexican
2.3 miles awayJameson's Public House
2.3 miles awayLocals Bar & Grill
2.3 miles awayGet exact pricing & check availability
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