Northbrook Inn Memory Care Community

The Northbrook Inn has received a variety of reviews, with many highlighting the exceptional care and community atmosphere. Several reviewers have praised the cleanliness and beauty of the facility, attributing it to the dedicated staff's efforts. The executive director, Jennifer, and her team are frequently mentioned for their open-door policy, encouraging visits at any time to witness the quality of life provided.

Many families have expressed their gratitude for the compassionate care their loved ones received, especially during challenging times such as the COVID-19 pandemic. The staff's dedication to treating residents like family and their ability to create a positive and loving environment has been a common theme. The transition to memory care has been described as smooth and supportive, with staff members going above and beyond to assist families and residents.

However, not all feedback is positive. One review criticizes the facility for a high turnover rate, missed care, and a lack of attention from the director unless families are present. Another review suggests the environment may not be welcoming for African American staff, citing poor treatment.

Despite these criticisms, many reviews commend the facility for its excellent care, clean environment, and the staff's loving treatment of residents. The Northbrook Inn is often described as a community where employees, from caregivers to the executive director, work as a team to provide the best possible care for residents and their families.