North Westchester Restorative Therapy & Nrsg Crt

The reviews for this senior living facility are mixed, with some expressing severe dissatisfaction and others praising the care and environment.

Negative reviews highlight serious concerns such as neglect, poor hygiene, inadequate medical care, and unprofessional staff behavior. Complaints include residents being left in soiled diapers, dehydration, inappropriate handling of medical conditions, and overall lack of attention from the staff. There are also mentions of a hostile environment created by certain staff members, with reports of residents being sedated to prevent complaints, and a general atmosphere of disrespect towards both residents and their families.

On the other hand, positive reviews commend the facility for its caring and professional staff, effective therapy programs, and a welcoming atmosphere. Satisfied residents and family members mention significant improvements in health and mobility, thanks to the dedicated physical and occupational therapists. The recreational activities and the efforts of the recreation staff to keep residents engaged and entertained are also highlighted. Some reviews specifically appreciate the cleanliness of the facility, the quality of care provided by the nursing staff, and the personal growth and satisfaction experienced by residents.

Overall, while there are heartfelt endorsements of the facility's services and staff, the negative experiences shared by some cannot be overlooked, suggesting a potential inconsistency in the quality of care and service provided.