North Shore - L I J Orzac Ctr For Rehabilitation

The reviews for this senior living facility are mixed, with some highlighting exceptional care and others expressing serious concerns. Positive comments praise the caring and friendly staff, excellent physical and occupational therapy, and the overall pleasant environment. Specific staff members across various departments, including nursing, therapy, dietary, and housekeeping, received special mentions for their dedication and hard work.

However, numerous reviews raise significant issues, including neglect, poor communication, inadequate medical care, and unsatisfactory living conditions. Complaints include cold and inedible food, unresponsive staff, and a lack of proper care for patients with specific needs such as dementia and Parkinson's. Some reviewers reported dangerous incidents, such as untreated infections and falls, leading to severe health consequences. The social worker department, particularly mentioned by name in some reviews, was criticized for denying requests for care plans and team meetings, contributing to a lack of progress for patients.

While some patients and their families had a very positive experience, feeling like part of a family and appreciating the care received, others felt that the facility was only interested in "easy" patients and failed to provide the necessary care for more challenging cases. The facility's design and logistics, including parking and patient transport, were also criticized.

In summary, while there are instances of excellent care and dedicated staff, there are also numerous accounts of neglect, poor management, and inadequate facilities, suggesting a need for significant improvements in certain areas.