North Gate Health Care Facility

Reviews of Northgate senior living facility present a mixed picture, with some highlighting positive experiences and others expressing serious concerns:

• One reviewer praised the CARE/Dementia unit for its programming and staff, noting that concerns were addressed promptly and that their grandparents received excellent care, including during their final days under hospice care.
• Several reviews criticized the facility for neglect, unprofessional behavior, and inadequate care. Complaints included long wait times for assistance, disrespectful and rude staff, and a lack of concern for patient and staff welfare.
• Concerns were raised about the facility's handling of medications, with allegations of staff taking drugs intended for patients. There were also claims of fraud involving Medicare and insurance claims.
• Some reviewers described the environment as uncomfortable and unprofessional, with low pay for staff and a lack of proper training and support for new employees.
• There were reports of serious neglect, including patients being left unattended, not being cleaned properly, and experiencing untreated medical conditions that led to severe outcomes.
• One positive review came from a former patient who felt they were treated exceptionally well during their rehabilitation, describing the staff as angels and expressing gratitude for the care received.
• Issues were also mentioned regarding the facility's administration, including difficulties encountered when trying to settle bills and poor communication from admissions personnel.
• A reviewer shared a negative experience related to a bonus payment for healthcare workers during COVID-19, claiming unfair treatment of a long-term employee.
• Another review highlighted a lack of basic care and attention for a new resident, including problems with cleanliness, maintenance, and timely provision of meals.

Overall, while there are instances of positive feedback, a significant number of reviews raise concerns about the quality of care, staff behavior, and management practices at Northgate.