📞 Call for pricing and availability: (800) 780-8101
Normandy Terrace Healthcare & Rehabilitation Center
841 Rice Road, San Antonio, TX 78220
For Pricing & Availability
(800) 780-8101To Reach a Resident
(210) 648-0101Estimated Pricing
Price Comparison
Normandy Terrace Healthcare & Rehabilitation Center Description
Normandy Terrace Healthcare & Rehabilitation Center is a community that offers memory care, nursing care, hospice and rehabilitation and is about 3.9 miles outside the small town of Kirby, Texas and is part of the Diversicare network of communities. Residents who live at the facility are able to choose from a range of studio room layouts.
The community has an average rating of 5.9 out of 10 making it the 168th highest rated community in the city out of 177 communities. See more information on reviews.
The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Memory Care
Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.
View other Memory Care communities in San Antonio
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in San Antonio
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Negative Reviews:
- Several reviews report poor care, particularly for dementia patients, including mishandling of medications and insufficient staffing.
- Nurses are frequently described as mean, rude, and neglectful towards residents.
- Complaints about the facility include bad odors, unclean conditions, and mismanagement of resident funds.
- There are reports of significant weight loss and health decline in residents due to neglect.
- Some reviews mention specific instances of neglect, such as failure to notify family members promptly after a resident suffered a stroke.
- Concerns are raised about the quality of food and the behavior of the staff, including sitting in patient rooms gossiping.
Positive Reviews:
- A few reviews praise the staff for being hardworking, respectful, and providing excellent care.
- Positive changes and improvements are noted since the facility was acquired by Creative Solutions in Feb 2023.
- Some family members express gratitude for the care and support provided to their loved ones, highlighting specific staff members for their dedication.
- There are mentions of clean rooms, good food, and attentive care in the secure unit.
Mixed Feedback:
- While some reviews commend the facility for its care and staff, others express concern and dissatisfaction, suggesting a disparity in experiences.
- Several positive reviews appear to be from staff members, which some readers find questionable.
Reviews
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Health
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 1
Staffing rating: 2
Quality measure rating: 2
Long-term quality measure rating:
2
Nursing Home Overview
Participation
date: March 16, 2000
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 320
Total current residents: 110
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 6
Number of
substantiated complaints: 22
Number of payment denials: 1
Number of fines: 7
Total cost of fines: $63407
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-05-05 | 2023-06-05 | E | Construction Deficiencies | Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy. |
| 2023-05-05 | 2023-06-05 | F | Smoke Deficiencies | Follow proper procedures when the fire alarm was out of service for more than 4 hours. |
| 2023-05-05 | 2023-06-05 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2023-05-05 | 2023-06-05 | E | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2023-05-05 | 2023-05-06 | D | Services Deficiencies | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. |
| 2023-05-05 | 2023-06-05 | E | Miscellaneous Deficiencies | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. |
| 2023-05-05 | 2023-06-05 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Have a battery powered remote alarm panel in a location accessible by operating personnel. |
| 2023-05-05 | 2023-06-05 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure electrical receptacles or cover plates have distinctive color or marking. |
| 2023-05-05 | 2023-06-05 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2023-05-05 | 2023-06-05 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2023-05-05 | 2023-06-05 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2022-02-24 | 2022-03-31 | F | Smoke Deficiencies | Install a fire alarm system that can be heard throughout the facility. |
| 2022-02-24 | 2022-02-25 | C | Services Deficiencies | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. |
| 2022-02-24 | 2022-03-31 | F | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2022-02-24 | 2022-03-31 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2021-03-24 | 2021-04-26 | E | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2021-03-24 | 2021-04-26 | E | Egress Deficiencies | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. |
| 2021-03-24 | 2021-04-26 | F | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2021-03-24 | 2021-04-26 | E | Smoke Deficiencies | Construct fire resistant interior walls. |
| 2021-03-24 | 2021-04-26 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2021-03-24 | 2021-04-26 | F | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2021-03-24 | 2021-04-26 | E | Smoke Deficiencies | Install smoke barrier doors that can resist smoke for at least 20 minutes. |
| 2021-03-24 | 2021-04-26 | C | Services Deficiencies | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2021-07-27 | $5,000 |
| 2021-08-23 | $650 |
| 2021-09-17 | $13,507 |
| 2021-09-17 | $20,780 |
| 2021-11-03 | $15,000 |
| 2022-02-01 | $9,750 |
| 2022-08-17 | $9,750 |
| 2022-08-17 | $15,000 |
| 2023-01-09 | $9,750 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2022-02-01 | 14 |
What is in the Neighborhood
- The closest city is Kirby which is 3.9 miles away and has a population of 8,550 (very small town).
- The average income is $32,455, which is very low compared to other zip codes.
- Weather
- High Temperature: 88
- Low Temperature: 55
- Average Temperature: 72.6
- Day Breakdown: The area gets 164 days of rain, 0 days of snow and 199 days of sun
- Precipitation: 1.7 inches a year
- The median age is 33.1 years old, low compared to other cities.
- 7.42% of the population are Veterans which is a very high percentage of Veterans compared to other cities.
- 14.15% of the population are Foreign-born which is a average percentage of Foreign-born compared to other cities.
- The population is 0% American Indian and Alaska Native, 2% Asian, 5% Black or African-American, 39% Hispanic or Latino, and 52% White.
- The crime rate is 10.29 per 100 people which is very high compared to other cities.
- Violent Crime: 2.4 incidents per 100 people
- Property Crime: 6.33 incidents per 100 people
- Drug-Related Crime: 0.63 incidents per 100 people
- The average life expectancy in zip code is 77.78 years old, which is average compared to other zip codes.
- Air Quality: Good Days 109.0, Moderate Days 101.0, Unhealthy for Sensitive Groups Days 3.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
H-E-B
0.4 miles awayWalmart Supercenter
1.2 miles awayCommissary
3.7 miles awayH-E-B Plus!
3.8 miles awaySam's Club
4.5 miles awayTransportation
San Antonio
4.5 miles awaySan Antonio Zoo Eagle Train Station
5.5 miles awayBus Stations
Trolley Stop in Alamo Heights
5.6 miles awayBanks
Frost Bank
4.0 miles awayRandolph-Brooks Federal Credit Union
4.4 miles awayIBC Bank
4.5 miles awayComerica Bank
5.2 miles awayWells Fargo
5.3 miles awayHospitals
San Antonio Military Medical Center
3.4 miles awaySan Antonio State Hospital
4.4 miles awaySan Antonio State Supported Living Center
4.5 miles awayTexas Center for Infectious Disease
4.8 miles awayMission Trail Baptist Hospital
4.8 miles awayPharmacies
H-E-B Pharmacy
0.4 miles awayWalgreens #3141
3.6 miles awayCVS Pharmacy
4.2 miles awayWalgreens
4.2 miles awayStonegate Pharmacy on Broadway
5.1 miles awayDentists
Jorge A Guel DDS
4.5 miles awayGreat White Dental
5.1 miles awaySmiley Dental & Orthodontics
6.1 miles awayBrident Dental & Orthodontics
6.4 miles awaySunrise Family Dental
7.6 miles awayParks
Dellcrest Park
0.4 miles awayMartin Luther King Park
0.6 miles awayCopernicus Park
0.6 miles awaySalado Creek Greenway South
0.7 miles awayComanche Park
1.0 miles awayPlaces of Worship
Little Church of La Villita Historic District
5.2 miles awaySaint Mary's Catholic Church
5.4 miles awaySan Fernando Cathedral
5.5 miles awayMission San José
5.6 miles awayShopping
Post Exchange
4.1 miles awayCity Base West
4.7 miles awayRivercenter Mall
4.9 miles awayPlaza Market Place
5.1 miles awayTree House Shopping Center
5.8 miles awayCulture
The Carver Center
4.1 miles awayFort Sam Houston Theatre
4.3 miles awayCameo Theatre
4.6 miles awayLila Cockrell Theater
4.9 miles awayBeethoven Hall
5.1 miles awayRestaurants
Big Lou's Pizza
1.0 miles awayLaguna Madre Seafood Company #1
1.1 miles awayBill Miller's BBQ
1.2 miles awayPizza Hut
1.4 miles awayLa Playa Seafood Restaurant
1.6 miles awayGet exact pricing & check availability
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