Norbert Residential Care Facility

Reviews of Norbert's senior living facility present a mixed picture, highlighting both commendable aspects and areas of concern. Many reviewers praise the facility for its cleanliness, the caring and professional staff, and the quality of care provided to residents. Specific commendations include the facility's efforts to keep residents safe during the Covid crisis, the quality of food, and the range of activities available. The staff, including the administrator and her assistant, are frequently mentioned for their dedication to excellence and the warm, family-like atmosphere they foster.

However, several reviews raise serious concerns about the management and certain staff members. Issues include alleged neglect, such as delayed medication administration, lack of assistance, and inadequate treatment of health conditions like bed sores. One reviewer detailed a dispute with the owner over a security deposit, accusing the owner of violating the resident contract. This complaint reportedly led to the facility being required to undergo bi-annual audits of its resident contracts by Pennsylvania’s DHS licensing agency.

While some reviews describe negative experiences with specific staff members and management practices, others express gratitude for the care their loved ones received, highlighting the facility's nurturing environment and the staff's kindness. The facility is described as clean, updated, and offering great care at an affordable price. Despite the criticisms, many reviewers recommend Norbert's for its kind, caring community and the excellent care provided to residents.

Overall, the reviews suggest that while Norbert's has many strengths, including a dedicated staff and a commitment to resident safety and comfort, potential residents and their families should be aware of the concerns raised about management practices and staff behavior.