Nhc Healthcare Lexington

The reviews for this senior living facility present a mixed picture, with some praising the care and attention provided, while others express serious concerns about the quality of care and management.

• Several reviewers commend the staff for their excellent care, mentioning therapists, social workers, nurses, and activities directors by name for their dedication and professionalism.
• One review highlights the facility's thorough approach to keeping families informed and involved in the care process, including monthly meetings and detailed attention to residents' preferences and personalities.
• However, there are alarming reports of neglect and inappropriate behavior from the staff, including patients being left unattended, ignored, or treated roughly. Concerns about underqualified staff and unsafe practices were also mentioned.
• Some reviews express dissatisfaction with the facility's management and decision-making, describing it as poorly run and careless, with a lack of proper medical care and attention to patients' needs.
• One particularly distressing account details a lack of proper medication management and a perceived lack of compassion from the medical staff, leading to a resident's untimely death.
• Discrimination based on medical conditions, such as Parkinson's, was reported as a reason for refusal of admission, causing frustration and disappointment.
• On a positive note, some reviewers describe the facility as caring and compassionate, with a focus on rehabilitation and personalized care, making residents feel welcomed and valued.
• Complaints about disorganization, lack of education among the staff, and poor handling of financial and legal matters were also noted, with one family feeling significantly let down by the facility's actions.

In summary, while there are instances of positive experiences, significant concerns about the quality of care, staff behavior, and management practices have been raised, suggesting a need for careful consideration and possibly further investigation by prospective residents and their families.