New West Haven Ii

Reviews for New West Haven senior living home show a mix of experiences. Some family members express gratitude for the excellent care and environment provided, highlighting the welcoming staff, cleanliness, and great meals catered to individual needs. Positive remarks also mention the facility's homey feeling, large rooms with ample storage, and engaging activities that foster a sense of community among residents.

However, other reviews raise concerns about the facility's operations and care standards. Issues cited include problems with billing and insurance paperwork, inadequate response to emergency situations, and instances of unprofessional behavior by staff. There are also serious allegations of regulatory violations, including falsifying documents and insufficient staffing, leading to inadequate care.

Some visitors found the facility too small or too focused on assisted living rather than independent living, while others appreciated the size for its potential to offer more personalized care. The quality of food and the cleanliness of the facility were commonly praised aspects.

Despite the mixed reviews, many families have had positive experiences, noting the caring and professional staff, the variety of activities available, and the overall cheerful atmosphere. However, concerns about safety, professionalism, and regulatory compliance suggest the need for careful consideration and ongoing involvement by families of residents.