New Perspective West Fargo

Negative Reviews:

• One reviewer expressed extreme dissatisfaction, citing a lack of communication during emergencies, inconsistent policies, and disrespectful treatment, especially noted during a family member's passing.
• Another review criticized the facility for its appearance versus the actual care provided, mentioning a particularly insensitive comment made by the Administrator to a family member.
• Complaints about the facility being poorly managed, understaffed, especially in the Memory Care unit, and having a high turnover of head nurses were mentioned. One reviewer advised speaking to families of residents before making a decision.
• Issues with management and staff favoritism were highlighted by a former employee, who also noted a difference in treatment between residents based on their payment level.

Positive Reviews:

• Several reviews praised the facility for its amenities, including a library, warm water swimming pool, pub, cafe, and large meeting rooms. The food quality was also complimented.
• Family members of residents expressed satisfaction with the care provided, mentioning a successful 90th birthday event for a resident with Alzheimer’s, and the professional, friendly staff.
• Residents and their families appreciated the variety of activities available, such as exercise classes, live music, bingo, and religious services. The community atmosphere and the ability to socialize were also valued.
• Employees shared positive experiences, highlighting good communication, respect for residents, and a welcoming environment.

Mixed Reviews:

• While some reviews highlighted the beauty and comprehensive amenities of the facility, others pointed out significant issues with care and management, suggesting a disparity in experiences among residents and their families.