New Perspective Waukesha

Overall Impressions:

• Many find New Perspectives to be a beautiful, warm, and clean residence with kind, competent staff and caring management.
• Residents describe feeling comfortable, secure, and content with their surroundings.
• The facility is praised for its amenities, activities, and excellent food quality.
• There is a special mention of the activities director being exceptional in keeping residents engaged and happy.

Concerns Raised:

• One review expressed dissatisfaction with the facility's handling of fees after a resident's sudden illness and subsequent passing, suggesting a focus on profit over compassion.
• There was also a concern about the senior staff not adhering to proper mask-wearing protocols, which could set a poor example for others.

Positive Feedback:

• The staff, including the director and the activities director, receive high praise for their dedication and the quality of care provided.
• Family members of residents appreciate the friendly and helpful nature of the staff, especially during difficult adjustment periods.
• The facility's appearance, both inside and out, is consistently described as very nice and welcoming.

Recommendations:

• Several reviewers recommend New Perspective for its high-quality senior care, engaging activities, and supportive environment.
• One detailed review from a CEO with extensive experience in managing large teams commends the facility for its exceptional staff and management, even in challenging times.