New Perspective Sun Prairie

Positive Reviews:

• Several residents and family members express satisfaction with the facility, highlighting the friendly staff, secure environment, and engaging activities. The changing menus and variety of food options are appreciated.
• Some reviews praise the facility for its cleanliness, beauty, and supportive staff. The sense of security provided by services like package handling and 24/7 caregivers is highlighted as a significant benefit.
• Family members of residents commend the care and attention their loved ones received, especially appreciating the staff's efforts and the facility's mission-driven management.

Negative Reviews:

• Concerns are raised about understaffing and poor management, with some reviewers suggesting that these issues lead to a high turnover of quality employees.
• Several complaints focus on the quality of care in the memory care unit, including health code and safety violations, neglect, and inadequate staff training on dementia care.
• Issues with the facility's services, such as additional charges for basic amenities and delays in responding to emergencies, are mentioned. Some reviewers advise doing thorough research and asking questions before choosing this facility for a loved one.

Mixed Feedback:

• While many reviews are positive, noting the facility's beauty and the staff's dedication, there are significant concerns about specific areas, particularly the memory care unit. The high staff turnover and management's responsiveness to concerns are recurring themes in the critiques.